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Frequently Asked Questions
What services does Wheels Scout provide?
We offer local courier delivery for documents, pharmacy orders, groceries, food pickups,
small parcels, office errands, and point-to-point deliveries inside our service area.
What areas do you serve?
We generally operate within a ~30-mile radius of Coaldale, PA (18218), covering Carbon,
Schuylkill, Lehigh, and nearby counties. If your request is out of range, dispatch will notify you.
How does pricing work?
Your price includes:
• A base fare covering the first miles
• Per-mile charges after that
• Wait-time charges (when applicable)
• A small fuel surcharge
• Optional tip
You see an estimate before submitting your request.
• A base fare covering the first miles
• Per-mile charges after that
• Wait-time charges (when applicable)
• A small fuel surcharge
• Optional tip
You see an estimate before submitting your request.
When is payment required?
Payment is expected when the request is made, unless other arrangements are made directly with the dispatcher.
You will receive a digital receipt automatically.
How do I contact dispatch?
Use the contact page for general questions, or the dispatch information listed in the footer for urgent matters.
What items cannot be delivered?
Our vehicle is a Cadillac SUV. We do not transport:
• Furniture, mattresses, or large appliances
• Bulk lumber, sheetrock, or construction materials
• Large hardware store orders or freight pallets
• Refrigerated or frozen goods (no cold-storage transport)
• Hazardous materials or chemicals
• Live animals
• Anything requiring a box truck or liftgate
If in doubt, contact dispatch to confirm.
• Furniture, mattresses, or large appliances
• Bulk lumber, sheetrock, or construction materials
• Large hardware store orders or freight pallets
• Refrigerated or frozen goods (no cold-storage transport)
• Hazardous materials or chemicals
• Live animals
• Anything requiring a box truck or liftgate
If in doubt, contact dispatch to confirm.
How much cargo space does your Cadillac XT5 have?
Our 2019 Cadillac XT5 provides generous space for small-business deliveries and
personal errands. Here are the actual usable cargo dimensions:
• Cargo volume (behind rear seats): approx. 30 cubic feet
• Cargo volume (rear seats folded): approx. 63 cubic feet
• Cargo length: ~42 inches (rear seats up), up to ~70 inches folded
• Cargo width: up to ~55 inches at the widest point
• Height: approx. ~32 inches
This allows us to carry:
• Multiple document boxes
• Pharmacy totes
• Meals, catering trays, grocery bags
• Small retail/office supply orders
• Medium-sized packages that one person can safely lift
If you’re unsure whether your item fits, contact dispatch and we’ll confirm for you.
• Cargo volume (behind rear seats): approx. 30 cubic feet
• Cargo volume (rear seats folded): approx. 63 cubic feet
• Cargo length: ~42 inches (rear seats up), up to ~70 inches folded
• Cargo width: up to ~55 inches at the widest point
• Height: approx. ~32 inches
This allows us to carry:
• Multiple document boxes
• Pharmacy totes
• Meals, catering trays, grocery bags
• Small retail/office supply orders
• Medium-sized packages that one person can safely lift
If you’re unsure whether your item fits, contact dispatch and we’ll confirm for you.
Do you offer moving, ride-share, or passenger transport?
No. Wheels Scout is a courier service only — we do not move people or transport household moves.
Do you deliver prescription medications?
Yes. We work with local pharmacies for same-day delivery.
Do you deliver controlled substances?
Yes, but strictly under Pennsylvania law.
What safety rules do you follow for medication transport?
Wheels Scout follows Pennsylvania’s double-locking system:
• Medications are kept in a locked container
• Inside a locked vehicle
• Delivered only to the verified recipient
• Chain-of-custody is maintained
• No leaving medications unattended or with neighbors (unless pharmacy authorizes)
• ID may be required at delivery
These rules are designed to keep you safe and compliant.
• Medications are kept in a locked container
• Inside a locked vehicle
• Delivered only to the verified recipient
• Chain-of-custody is maintained
• No leaving medications unattended or with neighbors (unless pharmacy authorizes)
• ID may be required at delivery
These rules are designed to keep you safe and compliant.
Can I request more than two stops?
Yes. We can do A → B → C → D routes. Additional stops may add mileage and wait-time charges.
What if a pharmacy or business needs multiple drop-offs?
We can deliver to multiple patients, offices, or addresses. Please include the route details in your request
or contact dispatch for scheduled multi-stop deliveries.
Can you handle timed restaurant or business deliveries?
Yes. Restaurants or cafes running promotions, timed pickup windows, or bulk orders can schedule with us.
Timed deliveries must be arranged through dispatch.
Do you wait for orders to be prepared?
Yes — limited wait-time is included. Extended waiting may add charges.
Do you guarantee food temperature?
We use insulated bags, but we cannot guarantee perfect temperature for long-distance deliveries.
Do you deliver catering trays?
Small to medium trays — yes.
Full-size catering pans or bulk catering — contact dispatch first.
Full-size catering pans or bulk catering — contact dispatch first.
Do you deliver alcohol?
No — we do not transport alcoholic beverages.
Do you deliver legal or confidential documents?
Yes. All documents remain sealed during transport and delivered directly to the intended recipient.
Do you provide proof of delivery?
Yes — your email receipt includes date, time, location, and delivery confirmation.
What happens during snow or unsafe weather?
Deliveries may be delayed or declined if conditions are unsafe. We will notify you as soon as possible.
Can a driver decline a delivery?
Yes. Drivers may decline deliveries to unsafe areas or locations they cannot legally access.
Are you accepting drivers?
Not at this time. Wheels Scout is not hiring or onboarding new drivers.
Do you accept contractor or gig drivers?
No. All operations are currently handled in-house.